Privacy policy

Last updated 9 October 2026

This policy explains what information the NIKHY app and website collect, why, and what control you have over it. NIKHY is operated by Nynik Technologies Private Limited.

What we collect

• Account details: your name, mobile number and, if you add it, your email address.
• Location: for riders, your pickup and drop points and your location while you book and ride. For drivers, your precise location while you are online, including when the app is in the background, so we can send you nearby requests and show riders where you are.
• Driver details: documents you upload (such as driving licence, vehicle RC, police verification and ID proof), your photo and your vehicle details.
• Trips and parcels: addresses, routes, fares, times, parcel descriptions and photos, delivery codes, ratings, in-trip chat messages and SOS alerts.
• Payments: the amount, status and reference of payments made to us. Card, UPI and bank details are handled by Cashfree Payments, not by us.
• Device information: device model, operating system, app version, IP address and error logs, used to keep the app working and secure.

How we use it

• To sign you in, match riders with nearby drivers, show live trip progress and calculate fares.
• To verify drivers and keep riders, drivers and parcels safe, including handling SOS alerts and complaints.
• To process payments to us and keep accounting records.
• To send messages about your trips, payments and account.
• To fix problems, prevent fraud and improve the service.

Who we share it with

• The other person on your trip: riders see the driver's name, vehicle, phone number, rating and live location; drivers see the rider's name, phone number, pickup and drop.
• Service providers who run parts of NIKHY for us: cloud hosting (Amazon Web Services), maps, routes and addresses (Google Maps Platform), sign-in codes by SMS (Message Central), payments (Cashfree Payments) and weather data used for rain pricing. They may use your information only to provide their service to us.
• Authorities, when the law requires it or to protect someone's safety.

We don't sell your personal information.

Where it's stored and how long we keep it

Your information is stored on secure cloud servers, which may be located outside India. We keep it while your account is open. When you delete your account, we delete or anonymise your personal information within 30 days, except records we must keep by law, such as payment and tax records, which we keep only as long as the law requires.

Security

Information travels over encrypted connections, access is limited to people who need it, and passwords and sign-in tokens are stored in protected form. No system is perfectly secure, so please keep your phone and account safe too.

Your choices

• You can view and change your profile in the app.
• You can turn off location access in your phone's settings, though booking and driving won't work without it.
• You can ask us for a copy of your information, to correct it, or to delete your account. See delete your account.

Children

NIKHY is for people aged 18 and over. We don't knowingly collect information from children.

Grievance Officer

For questions or complaints about your information, contact Samineni Nikhil, Nynik Technologies Private Limited, at info@nyniktechnologies.com, 7th Floor, Sy No 29 to 33, Pranava Business Park, Kothaguda, K.V. Rangareddy, Serilingampally, Hyderabad, Telangana 500084, India.

Changes to this policy

We'll update this page when our practices change, and tell you in the app about important changes.