Refunds and cancellations

Last updated 9 October 2026

Cancelling a ride or parcel

• You can cancel a booking in the app any time before the trip starts. Cancelling is free: there is no cancellation fee.
• Once the trip has started it can't be cancelled; it ends at the drop point, or earlier if you ask the driver to stop, and you pay the fare for the distance and time travelled.
• If a driver cancels, you can book again straight away at no cost.

Ride and parcel fares

You pay ride and parcel fares directly to the driver, in cash or by UPI, so NIKHY does not collect them. If you were charged more than the fare shown in the app, or charged for a trip that didn't happen, tell us within 7 days with the trip details. We'll check the trip record, help you get the difference back from the driver, and act against drivers who overcharge.

Payments made to NIKHY

Drivers pay us online, through Cashfree Payments, for two things:

• Driver registration fee (currently ₹1): if your application is not approved, we refund the full fee within 5–7 working days. Once your account is approved, the fee is not refundable.
• Platform fees (wallet dues): these are for rides you have already completed, so they are not refundable.

In all cases, we refund within 5–7 working days if you were charged twice, paid more than you owed, or money left your account but the payment shows as failed in the app. Refunds go back to the card, UPI account or bank account you paid from. Your bank may take a few extra days to show it.

How to ask for a refund

Email info@nyniktechnologies.com or call +91 85000 80305 with the phone number you use in the app, the date and amount of the payment, and the payment or trip reference if you have it. We reply within 2 working days.