Terms and conditions

Last updated 9 October 2026

These terms apply when you use the NIKHY app or this website. NIKHY is operated by Nynik Technologies Private Limited ("we", "us"). By creating an account or booking a ride, you agree to these terms, our privacy policy and our refund and cancellation policy.

What NIKHY does

NIKHY is a technology platform that connects people who need a ride or a parcel delivery with independent drivers. Drivers are not our employees or agents. They provide the transport service themselves, using their own vehicles.

Your account

• You must be at least 18 years old to use NIKHY.
• You sign in with your mobile number, which we confirm with a one-time code. Keep your phone secure: anything done from your account is your responsibility.
• Give us accurate details and keep them up to date. One person may hold one account.

Bookings and fares

• Before you book, the app shows an estimated fare. The final fare is worked out from the distance and time of the trip using the prices on our fare chart, unless the app shows the fare as fixed.
• Waiting charges apply if the driver waits beyond the free waiting time shown in the app.
• At busy times or in bad weather, prices can be higher. The app shows the higher price before you book.
• You pay the driver directly at the end of the trip, in cash or by UPI. Don't pay more than the fare shown in the app.

Cancellations

You can cancel a booking before the trip starts. We don't charge a cancellation fee today; if that changes, the app will tell you before you book. We may limit accounts that cancel or don't show up again and again. Details are in our refund and cancellation policy.

Parcels

• You are responsible for what you send. Pack it properly and describe it honestly.
• Don't send anything illegal, dangerous or restricted, including drugs, alcohol, weapons, explosives, flammable or hazardous materials, cash, jewellery or other valuables, and live animals.
• Stay within the weight limit shown for the vehicle. The driver may refuse a parcel that looks unsafe or breaks these rules.
• The driver hands the parcel over only when the receiver gives the delivery code.

Drivers

• Drivers must hold a valid driving licence, vehicle registration (RC) and police verification certificate, keep their vehicle roadworthy and insured as the law requires, and follow traffic rules.
• Drivers pay a one-time registration fee and a platform fee on each completed ride, as shown on our website and in the app. Platform fees must be paid by the daily deadline to keep going online.
• We may suspend or remove a driver for safety concerns, fraud, poor conduct or invalid documents.

Safety and conduct

Treat everyone with respect. Harassment, discrimination, violence, threats, and riding or driving under the influence of alcohol or drugs are not allowed. Every trip starts only after the rider shares their ride PIN, and the SOS button in the app is available throughout the trip.

Messages and ratings

In-app chat works only during a trip and is meant for coordinating it. Ratings must be honest. We may review messages, ratings and trip details to keep the service safe and to handle complaints.

Payments to NIKHY

Payments made to us online, such as driver registration and platform fees, are processed securely by Cashfree Payments. We don't see or store your card, UPI or bank details.

Our responsibility

We work to keep NIKHY available and accurate, but we can't promise it will always be uninterrupted or error-free, or that a driver will always be available. To the extent the law allows, we are not responsible for indirect losses, and our total responsibility to you for any claim is limited to the fees you paid to us in the three months before the claim. Nothing in these terms limits rights you have under Indian consumer law.

Suspending or closing accounts

You can close your account at any time (see delete your account). We may suspend or close an account that breaks these terms or puts others at risk.

Changes

We may update these terms. If the changes are important, we'll tell you in the app before they apply. Using NIKHY after that means you accept the new terms.

Law and disputes

These terms are governed by the laws of India. Disputes are handled by the courts in Hyderabad. Before going to court, please contact us so we can try to resolve the problem.

Contact

Nynik Technologies Private Limited
7th Floor, Sy No 29 to 33, Pranava Business Park, Kothaguda, K.V. Rangareddy, Serilingampally, Hyderabad, Telangana 500084, India
Email: info@nyniktechnologies.com
Phone: +91 85000 80305